Current Openings

If you are ready to explore a career in which you have an opportunity to truly innovate, discover, and positively benefit our planet alongside a dynamic team, please submit your resume to .
Desktop Support Technician II

Location: San Diego, California
Position Type: Full-Time/Contract/Intern
Required Education:
Area(s) of Expertise Desired: Computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
Job Code: IT2238

Description:

Cibus is a biotechnology company with advanced technologies to precisely target and direct a plant’s natural gene-editing processes. This approach accelerates natural plant breeding that has been a staple of farming for thousands of years and has resulted in a rapid, versatile and low-cost way to produce sustainable industrial and agricultural products and improve human health by safely harnessing nature's own genetic diversity.

The company has a worldwide presence, with subsidiaries in Europe and North America and a state-of-the-art research and development center in San Diego. Cibus has a pipeline of traits for canola and rice and is developing crop platforms and a pipeline of trait products in other major global crops including soybean, corn, and wheat. The broad applicability of Cibus’ technologies is highlighted by the company’s strain-advancement program, which develops sustainable products in microbial platforms for the food, flavor and fragrance, and personal care markets.

Cibus has an immediate opening for a (Service Desk II) to help us to revolutionize plant breeding.

Purpose or Objective of Position:

The Service Desk II’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Key Responsibilities:

Acquisition & Deployment:

  • Deploy pre-packaged software as needed using automated deployment tools.
  • Assist in software releases and rollouts according to change management best practices.

Operational Management:

  • Assisting in providing Level II support when request volumes are high.
  • Act as an escalation point for advanced or difficult help requests.
  • Build rapport with service desk customers.
  • Escalate incidents with accurate documentation to suitable technician or vendor, when required.
  • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
  • Use remote tools and diagnostic utilities to aid in troubleshooting.
  • Research solutions through internal and external knowledgebase as needed.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of servers, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups with Level I Technicians as required.
  • Develop help sheets and FAQ lists for end users.
  • Contribute to technician knowledgebase and training as needed.
  • Reinforce SLAs to manage end-user expectations.
  • Provide suggestions for continual improvement.

Job Requirements:

  • College diploma or university degree in the field of computer science and/or [2] years equivalent work experience preferred.
  • Certifications in CompTIA A+, HDI & ITIL preferred.
  • 1-2 years of hands on experience.

Operational Management:

  • Knowledge of advanced computer hardware, including HP Laptops, Logitech peripherals, Avaya phone systems and other key systems.
  • Experience with desktop and server operating systems, including RDP protocols, data delivery layers, call center technologies.
  • Extensive application support experience with support experience with Okta, Office 365, Microsoft Office suite, Adobe products.
  • Working knowledge of a range of diagnostic utilities, including Bomgar remote support, HP support portal.
  • Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Strong documentation skills.
  • Fluent English language skills.
  • Spanish language skills a plus

Personal Attributes:

  • Ability to conduct research into a wide range of computing issues is required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly, business-friendly, and technical language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Work Conditions:

  • 40-hour onsite work week.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Cibus provides an attractive compensation and benefits package that includes medical/dental/vision, flexible spending, 401(k) plan, vacation and sick leave. If you enjoy working as part of a team and want to participate in this exciting research, please e-mail resume to and put down job code: IT2238.

ONLY CANDIDATES WITH WORK AUTHORIZATION IN THE U.S. ARE CONSIDERED AT THIS TIME.